RESISTAY

From reservation to check-out / FAQ

From reservation to check-out

  1. Check available rooms.
    See available rooms by checking Room Availability.
  2. Reservation Application
    Reservations are accepted online through our homepage.
    Please input the necessary information on the reservation and confirm to complete the reservation.
    Reservation by phone is also possible. Please see the following for the steps to reserve by phone.
  3. Reservation confirmation mail
    The Reservation Confirmation Mail will be sent to the email address registered when making the reservation. The reservation details can be reviewed
    • We cannot send emails to Hotmail accounts. Please add our email (info@resistay.jp) to your safelist or let us know another email address that we can reach you by.
    • If by any chance the e-mail does not reach you within 24 hours, please contact us.
    • If you wish to cancel your reservation after approval of your reservation, cancellation fee will be charged, according to our cancellation policy .
  4. Payments
    Payment for the reservation is completed through the Homepage at reservation time. For reservations made by phone, payment is to be completed before check-in by bank transfer or credit card.
  5. Check-in
    In order to check in at our RESI STAY loc­ations, all guests need to come to the Reception counter to complete the check-in process. We will inform the password and how to get to the accommodation at reception counter.
    Reception counter opening hours will be from 8:00AM to 20:00PM.
  6. Check-out
    Self check-out for all properties.

Cancellation Policy

If you wish to cancel your reservation because of your personal circumstances, the following cancellation charges will be applied depending on the amount of prior notice given.

※For reservations paid for by bank transfer, in the case of cancellation in addition to the cancellation fee there is a 3000 yen service fee.

The refund after cancellation

The refund is proceeded as follows. Other refund methods cannot be accepted.

Notes

FAQ

A.Reception counter

Q.Can the payment be made by credit card? What kind of credit cards are accepted?
A.VISA, MASTER, China UnionPay Card are accepted.
Q.Do I have to bring the passport of all coming members?
A.According to the Japanese law, it is obligated to collect the passport copy of all guests, we appreciate your cooperation in advance.
Q.Am I able to check-in after the opening time of reception?
A.Please do inform us in advance if you will be arriving later than the check-in hours. The check-in method will differ according to the reside building. We will inform you through the e-mail.
Q.Can I use internet in the reception counter ?
A.Yes, the wifi is provided in the reception counter.

B.Reservation

Q.How old will my child be counted as one person?
A.The child over 6 years old will be counted as one person. However, if the child do use the bed alone, then regardless of the age, he/she will be charged as one person.
Q.When do the cancellation charges apply?
A.If you wish to cancel your reservation because of your personal circumstances, the following cancellation charges will be applied depending on the amount of prior notice given.
  • 61days or more prior to accommodation day ・・・ 0%
  • 31 to 60days prior to accommodation day ・・・ 50%
  • 30 day prior to accommodation day, Check-in day No Show ・・・ 100%
(※For reservations paid for by bank transfer, in the case of cancellation in addition to the cancellation fee there is a 3000 yen service fee.)
Q.Is there a way to make a reservation other than online?
A.Reservation by phone is also possible. For reservations made by phone, payment is to be completed before check-in by bank transfer or credit card. For reservations paid for by bank transfer, in the case of cancellation in addition to the cancellation fee there is a 3000 yen service fee.
Q.Can I make a reservation on the check-in date?
A.We apologize but we are unable to accept same day reservations. At latest, we can accept reservations until a day before check-in.

C.Luggage

Q.Will I be able to leave my luggage before the check-in time at 3:pm?
A.Luggage storage is available at check-in. *Some accommodations have a storage space. Please check our homepage to see luggage storage options.
Q.Could I send my luggage or package before check-in or during my stay to reception counter or accommodation directly? Could you help me to dispatch a parcel by post?
A.Yes, Guests could send their luggage or package to our reception counter before check-in or during their stay. It’s not available to send luggage to accommodation,because there’s no staff. If you need to send the luggage or package to reception counter before check-in, please write down following information with package.

(1)Name　(2)Check-in/Check-out date　(3)Name of Accommodation

【Address】
〒600-8216
544-2 Higashishiokoji-cho, Shimogyo-ku, Kyoto, ON building 5F (501)
RESI STAY reception counter (Kyoto station)
Tel : +81-75-343-0055

D.Service

Q.Can I borrow an umbrella?
A.We apologize for the inconvenience, but we do not offer the umbrella borrowing service.
Q.Can I exchange the money here?
A.The reception counter do not offer the currency exchange service. However, we will show you the nearest currency exchange agency.
Q.Can I book a taxi here?
A.Yes, we will assist you with the taxi booking.
Q.Can you make a reservation for me?(ex: restaurant..)
A.Yes, we will do the reservation for you.
Q.Can I book the shuttle bus to the airport here?
A.The shuttle bus booking service can only be made in the reception counter.
Q.Can I ask for an extra cleaning service?
A.The cleaing service is done once after the check-out. You will have to pay for the extra cleaning service. Please kindly check with the receptionists if the service is needed.
Q.Can I borrow the adaptor, rice cooker and iron?
A.Please kindly check our website for futher information.
Q.Can I ask for extra towels?
A.Please kindly check with the receptionists if the extra towels are needed.

E.Sightseeing ⁄ Transport ⁄ Surrounding facilities

Q.Can you tell me the tourist spots where my child and family can enjoy their time?
A.Please kindly check with the receptionists.
Q.Are there kimono rental shops around? I would like to do a reservation.
A.Please kindly check with the receptionists and we will assist you with the reservation.
Q.How to get to Arashiyama or Kiyomizu temple from the property?
A.Please see the tourist information pamphlet at the reception.
Q.What time is the last bus from Kyoto station to the property?
A.The time for the last bus is between 10pm and 11pm. The bus schedule is not always the same so please kindly check the lastest bus schedule.
Q.Is there any hot spring nearby?
A.Please check with our receptionists.
Q.Where can I exchange the money with good rate?
A.You can exchange the money at the nearest bank. Please check the rate with the money exhange service.
Q.Where can I find a parking lot?
A.There’s no parking facilities in our properties so please kindly park your car at the private parking space nearby. For the parking fee, please check the parking charge boards at each parking lot.
Q.How long does it take by taxi to the property and how much is the cost?
A.Please see the website of the staying property.
Q.Where can I have breakfast?
A.Please check with our receptionists.
Q.Where can I find the nearest bus stop?
A.Please kindly check the website of the staying property.

F.Trouble

Q.What is the emergency contact number?
A.If you are in an emergency, please contact us at this number +81-75-343-0055.

G.Facilities

Q.Is there wifi connection in the property (data limit, password, rounter etc.)
A.Please see the website and information guide book for each property.
Q.Is there elevator at the property?
A.Please see the website of each property.
Q.Is there child safty seat for bike?
A.We apologize for the inconvenience, however we do not provide child safty seat for bike.
Q.How can I know the room interior of RESI STAY?
A.Please see the website of the staying property.
Q.Is there any house rule?
A.Please kindly check with our receptionist.
Q.Is there air-conditioner or heater in the property?
A.Yes, all properties are equipped with air-conditioning system.
Q.How can I know the size of the property?
A.Please check the website of the staying property.
Q.What’s the bed size?
A.Please check the website of the staying property.
Q.Is that possible to add an extra bed?
A.We apologize for the inconvenience, however it is not possible to add an extra bed.
Q.Is that possible to borrow a babycrib and a baby bath tub?
A.We apologize for the inconvenience, however we do not provide a babycrib and a baby bath tub.
Q.Is that possible to request a smoking room?
A.Smoking is prohibited in the room. Please check the rules regarding smoking at the property website.
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