If the reservation is cancelled due to the customer’s circumstances after
the reservation is made, the following cancellation fee will be charged.
- Within 2 days before the start date: 100%
※For reservations paid by bank transfer, a handling fee of 3,000 yen will
be charged in addition to the cancellation fee.
※For stays of 2 nights or more, the check-in date will be the starting
date.
※The cancellation policy may vary depending on the reservation. Please
refer to the reservation page.
For groups (reservations of 4 rooms or more), the following cancellation
fee will be charged.
50% from 30 days before the starting date
100% from 14 days before the starting date
The refund is proceed after deducting the cancellation fee and handling
fee incurred according to the cancellation policy by the following method.
Please note that we cannot accept other refund methods.
-
In case of payment by bank transfer or credit card, the adjusted amount
will be reimbursed to your account.
-
Please note that it may take 1 or 2 months for the refund depending
on the closing date of the credit card. We are not able to access to
the deadline and payment date (account transfer date) of each card
company. Please refer to your credit card company or credit card
statement for the method of refund.
-
In case of payment by Paypal, the refund will be proceeded to your
account according to Paypal Send Money system.
-
In case of paying by bank transfer, the adjusted amount will be
reimbursed to the account that you used to make the payment.
