If you wish to cancel your reservation because of your personal circumstances, the following cancellation charges will be applied depending on the amount of prior notice given.
- Within 2 days before check-in date, and check-in day ・・・ 100%
※For reservations paid for by bank transfer, in the case of cancellation in addition to the cancellation fee there is a 3000 yen service fee.
※The cancellation policy may vary depending on your reservation. Please refer to the reservation page.
The following is the group cancellation policy for groups of 4 rooms or more. The following cancellation fee will be charged if cancellation is made within
30 days prior to check-in・・・50%
14 days prior to check-in・・・100%
The refund is proceeded as follows. Other refund methods cannot be accepted.
In case of payment by bank transfer or credit card ・・・ The adjusted fare will be reimbursed to your account.
- Depending on the billing cycle of the credit card company, the refund procedure may take up to one or two months.
We are not able to access policies for individual policies or credit cards.Please refer to your credit card company or credit card statement for details.
- In case of payment by Paypal ・・・ The refund is proceeded to your account according to Paypal Send Money system.