About the Reception Counter

RESI STAY's check-in process is done collectively at the reception desk.
Upon arrival at Kyoto Station, please proceed to the reception counter. As part of our check-in services, we will explain the amenities, store your luggage, and provide you with information regarding sightseeing.

Business hours 8:00 am to 20:00 pm
※Check-in after business hours requires prior notice.
Smooth check-in
Guests will receive an email with a link to pre-check-in after booking. The link will require all guest information. Guests who do not complete this step in advance will be asked to do so at check-in. This process is highly recommended before arrival. Learn more here.

Today's items

A passport is required for all guests
At the front desk we will make copies for them. (Only for non-Japanese citizens)
Booking Voucher
Bring your reservation voucher for our confirmation. If you cannot print it out, please show it through your electric device (mobile phone).

Kyoto City Tax Notice (From 10/1/2018)
All reservations for guests staying from October 1st, 2018 at Kyoto hotels are subject to a tax. Taxes will be collected upon arrival in cash. To learn more, click here:


〒600-8216 ON building 5F, 544-2 Higashishiokoji-cho, Shimogyo-ku, Kyoto City RESI STAY reception counter


Access:from Kansai International Airport to Kyoto station

Service contents

Please contact our staff with any other questions or concerns you may have.

Various procedures
Bicycle lending application・Towel addition・Additional cleaning etc

※Payment corresponds to cash・credit card・China Union Pay.

Luggage storage
Luggage storage is available in the check-in area.
Accommodations may have a storage area. Check individual accommodation pages for more information.
Booking arrangement
Restaurant reservation・Taxi arrangement
Luggage Shipment
Yamato Transport invoice is available for shipping.
If you need to send the luggage or package to reception counter before check-in,
(1)Name (2)Check-in ⁄ Check-out date (3)Name of Accommodation
please write down following information with package.
ON building 5F, 544-2 Higashishiokoji-cho, Shimogyo-ku, Kyoto City
RESI STAY reception counter (Kyoto station)
Tel: +81-75-353-7744
Shuttle bus service
There is a free one way shuttle bus service from the RESI STAY Reception Counter near Kyoto Station to the accommodation.
The bus runs everyday from 14:15 to 20:00. There are three shuttle buses that are based on availability. Please ask for the next departure at check-in.