About the Reception Counter

At RESI STAY, the check in process is done collectively at the reception counter.
Please drop by the reception counter once you arrive at Kyoto Station. We will assist you with your check in procedure, explain the facilities available, store your luggage, and also let you know more about how you can enjoy the sightseeing spots.
Business hours 8:00 ~ 20:00
※Guests who want to check in before or after business hours should inform us in advance.
In order to have a smooth check-in
After reservation, guests will receive an email containing a pre-check-in link. Guests will be asked to register all guest information in the link. Guests who do not complete this step beforehand will be ask to do so at check-in time. We highly recommend completing this step before arrival. Click here for details

Items you have on the day

Passport for all guests
At the reception counter, we will make a copy for all guests. (For non-Japanese citizens only)
Reservation Voucher
Please bring the reservation voucher with you for our confirmation use. If you cannot print it out, please show it though your electric device such as iPhone.
Important Notice about the Kyoto City Tax (From 10/1/2018)
There is a tax on all reservations for guests staying from October 1st, 2018 at all hotels and accommodations in Kyoto. **This tax will be collected in cash at check-in time. See the following link for more information:


〒600-8216 ON building 5F, 544-2 Higashishiokoji-cho, Shimogyo-ku, Kyoto City RESI STAY reception counter

Access:from kansai international airport to kyoto station

Service contents

Please contact our staff with any other questions or concerns you may have.
Various procedures
Bicycle lending application・Towel addition・Additional cleaning etc
※Payment corresponds to cash・credit card・China Union Pay.
Luggage storage
Luggage storage is available at check-in.
※Some accommodations have a storage space. Please check our homepage to see luggage storage options.
Booking arrangement
Restaurant reservation・Taxi arrangement
Luggage Shipment
Yamato Transport invoice is available for shipping. If you need to send the luggage or package to reception counter before check-in,
(1)Name (2)Check-in ⁄ Check-out date (3)Name of Accommodation
please write down following information with package.
ON building 5F, 544-2 Higashishiokoji-cho, Shimogyo-ku, Kyoto City
RESI STAY reception counter (Kyoto station)
Tel: +81-75-353-7744
Shuttle bus service
Out of concern for the safety of our guests due to the spread of COVID-19, we are temporarily suspending our shuttle bus service from April for the time being.
The information about restart will be updated on this page.
There is a free one way shuttle bus service from the RESI STAY Reception Counter near Kyoto Station to the accommodation. The bus runs everyday from 12:15 to 20:00. There are three shuttle buses that are based on availability. Please ask for the next departure at check-in.