About the Reception Counter | RESI STAY

RESI STAY’s check-in process is done collectively at the reception desk.: Upon arrival at Kyoto Station, please proceed to the reception counter. As part of our check-in services, we will explain the amenities, store your luggage, and provide you with information regarding sightseeing.

Business hours　8:00 am to 20:00 pm: ※Check-in after business hours requires prior notice.

Smooth check-in: Guests will receive an email with a link to pre-check-in after booking. The link will require all guest information. Guests who do not complete this step in advance will be asked to do so at check-in. This process is highly recommended before arrival. Learn more here.

A passport is required for all guests: At the front desk; we will make copies for them. (Only for non-Japanese citizens)

Booking Voucher: Bring your reservation voucher for our confirmation. If you cannot print it out, please show it through your electric device (mobile phone).

Kyoto City Tax Notice (From 10/1/2018): All reservations for guests staying from October 1st, 2018 at Kyoto hotels are subject to a tax. Taxes will be collected upon arrival in cash. To learn more, click here:
http://www.city.kyoto.lg.jp/gyozai/cmsfiles/contents/0000236/236952/chirashi.pdf

Please contact our staff with any other questions or concerns you may have.

Various procedures: Bicycle lending application・Towel addition・Additional cleaning etc
※Payment corresponds to cash・credit card・China Union Pay.
Luggage storage: Luggage storage is available in the check-in area.
Accommodations may have a storage area. Check individual accommodation pages for more information.
Booking arrangement: Restaurant reservation・Taxi arrangement
Luggage Shipment: Yamato Transport invoice is available for shipping. If you need to send the luggage or package to reception counter before check-in,
(1)Name (2)Check-in ⁄ Check-out date (3)Name of Accommodation
please write down following information with package.
[Address]
〒600-8216
ON building 5F, 544-2 Higashishiokoji-cho, Shimogyo-ku, Kyoto City
RESI STAY reception counter (Kyoto station)
Tel: +81-75-353-7744
Shuttle bus service: We are temporarily suspending shuttle service due to the spread of COVID-19. We will update this page when it is resumed.
There is a free one way shuttle bus service from the RESI STAY Reception Counter near Kyoto Station to the accommodation. The bus runs everyday from 12：15 to 20:00. There are three shuttle buses that are based on availability. Please ask for the next departure at check-in.