Accommodation Rules (Cancellation Policy)
(Revised April 1, 2017)

In order to provide a safe and comfortable environment for our guests, the following rules are established and in place at RESI STAY accommodations ("the accommodation").
In the event that the following rules are not upheld, it may result in the termination of the right of use of RESI STAY accomodations and facilities.

Scope of Application
Article 1.
The accommodation contract and related agreements entered into by this facility with a guest shall be governed by these general terms and conditions and the rules of use (hereinafter referred to as the "Rules of Use") that are integral to these general terms and conditions.) Matters not provided for in these General Terms and Conditions shall be governed by laws and ordinances or generally established customs.
2. If this facility agrees to a special agreement to the extent that it does not contravene laws, regulations, and custom, such special agreement shall take precedence notwithstanding the provisions of the preceding paragraph.

Application for accommodation contract
Article 2.
A person who wishes to apply for an accommodation contract at this facility shall provide the following items to this facility
(1) Name of the guest
Date of stay
Telephone number
Number of guests
(5) Other matters deemed necessary by this facility.
In the event that a guest requests to continue his/her stay beyond the date of stay as specified in item 2 of the preceding paragraph during his/her stay, this facility shall deem that a new accommodation contract has been made at the time such a request is made.

Formation of Accommodation Contract
Article 3.
The accommodation contract shall be concluded when this facility accepts the application as described in the preceding article. However, this shall not apply when this facility proves that it did not give its consent.
2. When an accommodation contract has been concluded in accordance with the preceding paragraph, the accommodation charge for the entire stay related to said accommodation contract shall be paid.
3. In the event of any of the following events, the accommodation contract shall cease to be effective, and the facility may treat the reservation made by the guest as if the reservation had been made even though the guest did not actually intend to stay at the accommodation.
(i) When the accommodation charge set forth in the preceding paragraph is not paid prior to the start of the stay or by the date designated by this facility in accordance with the provisions of the same paragraph.
(2) When the guest refuses to be contacted by this facility.
4. In the case of the preceding clause (2), the accommodation charge already received will not be refunded.

Refusal to enter into an accommodation contract
Article 4.
This facility may refuse to conclude an accommodation contract in the following cases
(i) When an application for accommodation is not in accordance with these clauses.
(ii) When the accommodation cannot be provided due to full occupancy.
(iii) When it is recognized that the person seeking accommodation is likely to conduct himself/herself in a manner contrary to the provisions of law, public order, or good morals in connection with the accommodation.
(iv) When it is recognized that the person who intends to stay falls under any of the following (a) through (c).

(a) A person who is a member of a crime syndicate designated in Article 2, Item 2 of the Act on Prevention of Unjust Acts by Organized Crime Groups (Act No. 77 of 1991) (hereinafter referred to as "crime syndicate") (hereinafter referred to as "Bouryokudan"), Bouryokudan members stipulated in Article 2, item 6 of the same law (hereinafter referred to as "Bouryokudan-member") Boryokudan, Boryokudan quasi-organized crime syndicate members or other anti-social forces related to Boryokudan
(b) A corporation or other organization whose business activities are controlled by Boryokudan or Boryokudan-involved persons
(c)A juridical person, any of whose officers falls under the category of Bouryokudan Member

(v)When a person who intends to stay at our facility or When a person seeking accommodation commits a violent demanding act against the facility or its employees, or demands a burden exceeding a reasonable range.
(vi)When it is clearly recognized that the person seeking accommodation is infected with an infectious disease of the first to third class specified by an Ordinance of the Ministry of Health, Labour and Welfare.
(vii)When the accommodation cannot be made due to a natural disaster, a breakdown of the facilities, or other unavoidable reasons
(viii) When the person seeking accommodation is intoxicated, etc., and is likely to cause inconvenience to other guests or interfere with the operation of this facility, or when he/she says or does something that causes inconvenience to other guests or employees of this facility.
(ix) When there is language or behavior that is extremely disturbing to other guests.
(x) When the guest is requested to provide services or bear other burdens that exceed the socially acceptable level in relation to the accommodation.
(xi) When the person who intends to stay at the accommodation is clearly in a state of mental or physical infirmity.
(xii)When only minors are staying without the permission of their guardians.
(xii) When an application for accommodation is made with the intention of transferring the right to stay at the hotel to another person.
(xiii) When a person makes an application for accommodation even though he/she does not actually intend to stay in the room.
When the guest falls under other cases in which accommodation may be refused in accordance with the provisions of various laws and ordinances or prefectural ordinances, etc.

The guest's right to cancel the contract
Article 5.
The guest may cancel the accommodation contract by making an offer to this facility.
2. If the accommodation contract is cancelled in whole or in part for reasons attributable to the accommodation guest, a penalty charge will be assessed in accordance with the provisions listed in Appendix 2.
3. If the guest does not arrive at the hotel by midnight without making contact, the accommodation contract may be deemed to have been cancelled by the guest.

Right to Cancel the Contract of this Facility
Article 6.
This facility may cancel the accommodation contract in the following cases
(i) When it is recognized that the guest is likely to commit an act contrary to the provisions of law, public order, or good morals in connection with the accommodation, or when it is recognized that the guest has committed such an act.
(ii) When it is clearly recognized that the guest is suffering from a contagious disease.
(iii)When a service or other burden exceeding a reasonable range is requested in connection with the accommodation.
(iv) When the hotel is unable to accommodate the guest due to reasons beyond its control, such as natural disasters
(v) When the accommodation cannot be accommodated due to a malfunction of the facilities or other unavoidable reasons
(vi) When a guest is recognized as falling under any of the following (a) through (c)
(a) When the guest is a crime syndicate, a member of a crime syndicate, a quasi-organized member of a crime syndicate, a person related to a crime syndicate, or other anti-social force
(b) When the applicant is a juridical person or other organization whose business activities are controlled by Boryokudan or Boryokudan-involved persons.
(c) When the guest is a juridical person and one of its officers falls under the category of a Boryokudan member.
(vii) When a guest makes a violent demand, or demands a burden exceeding a reasonable range from the facility or its employees.
(viii) When a person who intends to stay at the hotel is likely to cause inconvenience to other guests due to noise, drunkenness, etc. (viii) When a guest uses language or behavior that is extremely disturbing to other guests.
(ix) When a guest is found to be smoking in the guest room or in a non-smoking area, or when a guest engages in acts that may be an obstacle to fire prevention, such as tampering with fire-fighting equipment, etc.
(x) When a person other than the person who has contracted to stay in the room is allowed to enter the room, whether temporarily or not.
(xi) When a guest brings or attempts to bring into the hotel any of the following items
(a) Fists
B. Swords
(c) Articles that emit an extremely bad smell
(d) Articles in extremely large quantities
(e) Articles that easily ignite or catch fire (gunpowder or volatile oil)
(f) Plants, animals, insects, and other similar items
G. Other items prohibited by law to be possessed
(xii) Equipment or items taken out of the facility or moved to another location within the facility
(xiii)When a person attempts to alter, modify, or change the building or facilities.
(xiv)When a guest distributes advertising materials or goods, or engages in religious activities (proselytizing or solicitation) or business activities to other guests, visitors, or employees in the facilities
(xv) When a guest commits an act that is extremely disturbing to other guests.
(xvi)When a guest transfers or attempts to transfer the right to stay at the hotel.
(xvii) When the accommodation contract has been concluded through a travel agency and payment of the accommodation charge has not been confirmed by said travel agency.
(xviii) When the guest does not comply with other rules of use established by the facility. 2. When the facility cancels the accommodation contract pursuant to the preceding paragraph, no charge for accommodation services, etc. that have not yet been provided to the guest will be made.
3. The notice of cancellation based on the preceding paragraph shall be given orally, or by telephone, e-mail, or in writing to the contact person of the guest who has made a request in accordance with Article 2, and if said notice does not reach the contact person who has made a request in accordance with Article 2, the provisions of Article 3, paragraph 3 shall apply, and the notice shall be deemed to have reached the guest when the period that should normally reach the guest has passed. In the event that the notice does not arrive at the contact address as specified in Article 2, the provisions of Article 3, Paragraph 3 shall apply.
4. When the accommodation contract is cancelled by this facility in accordance with the provisions of the preceding two paragraphs, the accommodation charge will not be refunded, except in the case of (2) and (4) of paragraph 1.

Accommodation Registration
Article 7.
On the day of accommodation, the guest shall register the following items at the "reception counter" designated by the facility.
Name, age, gender, address, and occupation of the guest
In the case of a foreigner, a copy of his/her passport number
(iii) Departure date and scheduled departure time
(iv) Other items deemed necessary by the facility.

Room Hours of Use
Article 8.
The hours during which guests may use the guest rooms shall be as follows. However, in the case of a consecutive stay, the guest may use the room for the entire day, except for the day of arrival and the day of departure.
Check-in 15:00
Check-out time: 10:00
(This may vary depending on the facility.)

2. If you stay beyond the check-out time of the scheduled departure day, you will be charged for one night's accommodation. The same shall apply to use of the room before the check-out time on the day of arrival.
3. Even during the time when guests can use their rooms in accordance with the preceding paragraph, the facility may enter the rooms and take necessary measures when necessary for safety and hygiene management or other operational management of the facility.

Compliance with the Rules of Use
Article 9.
Guests shall comply with the rules of use established by the facility when in the facility.

Payment of Charges
Article 10.
The accommodation charges, etc. to be paid by the guest and the method of calculation thereof shall be in accordance with the items listed in Appendix 1.
2. Payment of the accommodation charges, etc., as set forth in the preceding paragraph, shall be made at the time of reservation in cash (Japanese yen) or by credit card or other alternative method.
3. The accommodation charge for the entire day will be charged even if the guest voluntarily does not stay in the room after the facility has provided the room to the guest and it is available for use, or if the guest voluntarily cancels his/her stay after using the room.

Responsibility of this facility
Article 11.
In the event that this facility causes damage to a guest due to the performance or non-performance of the accommodation contract and related agreements, this facility shall compensate for such damage up to 100,000 yen, except in the case of willful misconduct or gross negligence on the part of this facility. However, this shall not apply when the damage is not caused by reasons attributable to the facility.
2. The facility has Ryokan liability insurance in case of fire, etc.

Treatment in the event that a contracted room cannot be provided
Article 12.
In the event that this facility is unable to provide the contracted guest room, this facility shall, with the consent of the guest, arrange other accommodations under the same conditions as far as possible.
2. This facility may cancel the accommodation contract when it is unable to find another accommodation facility in spite of its efforts to find one based on the preceding paragraph.
3. If, notwithstanding the provisions of the preceding paragraph, this facility is unable to find another accommodation facility, it will pay the guest a compensation fee equivalent to the amount of the penalty, and the compensation fee will be allocated to the amount of compensation for damages.
However, if there is no reason attributable to this facility for not being able to provide a guest room, no compensation fee will be paid.

Handling of Deposited Articles, etc.
Article 13.
The facility shall not compensate for theft, loss, or loss of articles, cash, valuables, or personal belongings (including articles left in unattended luggage storage areas in the facility) brought into the facility by a guest, in the guest room or within the facility. However, this does not apply in the case of intentional or grossly negligent acts on the part of the facility. Even in such cases, the facility will compensate for damages up to 50,000 yen for items for which the type and price have not been disclosed by the guest in advance.

Article 14.
In the event that a guest's baggage or personal belongings are left at this facility after the guest has checked out, and the owner of such baggage or personal belongings is found, this facility shall contact the owner and request instructions from him or her. However, in the absence of the owner's instructions or when the owner is not known, the property shall, as a general rule, retain the property for 14 days including the day of discovery.

Guarantee of luggage or personal belongings of guests
Article 15.
The facility shall not compensate for any damage caused by a guest's failure to follow the instructions, directions, notices, emergency evacuation guidance, or guidance of the facility's personnel.

Liability of the guest
Article 16.
In the event that this facility suffers damages due to the intentional or negligent fault of a guest, said guest shall compensate this facility for such damages.

Cleaning of guest rooms
Article 17.
As a rule, guest rooms will be cleaned at the time of check-out.
2. Even if a guest requests that cleaning is not required, the facility may clean the guest room at any time if it is deemed necessary.
3. The guest shall not be able to refuse the room cleaning as described in the preceding paragraph.

Disclaimer
Article 18.
The customer shall be responsible for his/her own use of computer communications from within the facility. The Company shall not be liable for any damages incurred by the user as a result of service interruption due to system failure or other reasons during the use of computer communications. In addition, you shall indemnify us and third parties for any damages incurred by us or third parties as a result of any conduct that we deem inappropriate for the use of computer communications.

Revision of Terms of Use
Article 19.
These Terms of Service may be revised from time to time as necessary. 2.
In the event that these Terms of Use are revised, the facility will post the revised Terms of Use and the effective date on the facility's website. 3.
When a guest uses the facility after the effective date of the revised Terms of Use, the guest is deemed to have agreed to the revised Terms of Use.

Appendix 1
Calculation Method of Accommodation Charges, etc. (Re: Article 2, Paragraph 1 and Article 11, Paragraph 1)
Total amount payable by the guest Breakdown
Room charge Basic room charge
Additional charges Cleaning and other charges
Tax Consumption tax

Appendix Table 1 Remarks
Children under 5 years old are not charged if they do not use a separate bed, bedding and linens, but if they use bedding alone, they are charged the same rate as adults. 6 years old and over are charged the same rate as adults regardless of whether they use a separate bed or not.

Attached Table 2
Penalty Charges (Article 5, Section 2)
Date of cancellation
Up to 3 days prior to the check-in date: 0%.
2 days before to the day before, on the day of the cancellation, or no-show: 100%.

In case of payment by bank transfer, a handling fee of 3,000 yen will be charged in addition to the cancellation fee.
For stays of 2 nights or more, the date of check-in is considered as the starting date.
Cancellation policy may differ depending on the plan. Please check the cancellation policy on the reservation page.

For group guests (reservations of 4 or more rooms), the following cancellation fees will apply.
30 days prior to the first day of use: 50%.
14 days prior to the first day of use: 100%.

Appendix2 Remarks
1. ％ is the ratio of the penalty charge to the basic room charge.
2. In the event that a guest has applied for accommodation through a reservation website (including a travel agency), and if, at the time of application, it is stipulated that other provisions of the travel agency (including the reservation website) regarding penalty charges (cancellation charges) shall apply, such provisions shall apply.

Supplementary Provisions
These General Terms and Conditions of Accommodation and the Rules of Use shall apply from April 1, 2017 (hereinafter referred to as the "Effective Date"). However, they shall be applied from the day before the applicable commencement date.
However, the old Accommodation Terms and Conditions and Rules of Use shall apply to accommodation contracts that have already been concluded by the day before the Effective Commencement Date.

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