- Handling of personal information
- RESI STAY (hereinafter referred to as "the Company") acquires and uses information such as customer names, addresses, telephone numbers, and e-mail addresses in order to provide business services.
the Company recognize that it is the responsibility to properly protect the personal information of the customers, and in order to fulfill this responsibility, the Company handle personal information under the following policy.In addition to complying with the Act on the Protection of Personal Information and other related laws and regulations that apply to personal information, the Company will handle personal information appropriately in accordance with generally accepted practices.
the Company will clarify the rules regarding the handling of personal information and make them known to all employees. the Company also request the business partners to handle personal information appropriately.
In order to prevent leakage, loss, falsification, etc. of personal information, the Company will take necessary measures and manage it appropriately.
the Company will receive requests from customers for disclosure, correction, deletion, and suspension of use of personal information held by us at the designated contact point, and will respond in good faith.
- Purpose of use of personal information
- The Company will use the acquired personal information for the following purposes. In addition, when using personal information beyond the scope of the purpose of use, the Company will do so after obtaining the consent of the customer himself/herself, except for legal exceptions.
1. Provision of services and products to customers
2. Contacting customers for the purpose of confirming reservation details, etc.
3. Guidance and confirmation related to product shipment, payment and settlement, and other transactions, etc.
4. Guidance, advertisement, publicity, and implementation of questionnaires regarding the management and sales of the Company and its partners
5.Understanding, improvement and development of usage status of facilities, services, products, etc. of the Company and partner companies
6. Improvement of the the Company's website and the services and products
7.Other operations incidental or related to the above purpose of use
8.Responses based on laws and regulations or notifications and instructions from administrative authorities
- Outsourcing of business
- The Company may outsthece a part of the business and provide personal information to the subcontractor to the extent necessary.
In this case, the Company will conduct appropriate supervision, including concluding a contract regarding the handling of personal information and exchanging a memorandum regarding the Personal Information Protection Law with these subcontractors.
- Disclosure and provision to third parties
- The Company will not disclose or provide personal information to third parties except in the following cases.
When there is consent from the customer himself/herself
When disclosing or providing personal information in a form that makes it impossible to identify the individual, such as statistical data
When disclosure/provision is requested based on laws and ordinances
When it is necessary to protect human life, body or property and it is difficult to obtain the customer's consent
When it is necessary to cooperate with the government or local governments in carrying out public affairs, and obtaining the customer's consent is likely to interfere with the said administrative work.
When paying for contract fees, when providing to financial companies and credit companies
When providing information to partners and subcontractors who have signed confidentiality agreements to the extent necessary for the maintenance and provision of services
To protect the rights, property and safety of other customers and the Company.
When judging from a rational reason to maintain safe and comfortable service.
- Disclosure
- The personal information held by the Company, if an individual wish to disclose an individualr own information, the Company will respond within a reasonable period and scope after confirming that the person who made the request is the person himself/herself.
- Correction, deletion, etc.
- If an individual submits a request for the disclosure, correction or suspension of use of his or her personal information held by the Company, the Company will respond within a reasonable period and scope after confirming that the person who made the request is the person himself/herself.Suspension/deletionRegarding the personal information held by the Company, if an individual wish to stop using or erase an individualr own information, after confirming that the person who made the request is the person himself/herself, the Company will reasonably
Suspend or delete within the period and scope.
If an individual stop using or delete this information, the Company may not be able to provide the service that meets an individualr request, so the Company ask for an individualr understanding.
In addition, the Company may not be able to respond to requests for suspension of use or deletion of information held based on relevant laws and regulations.
- Suspension/deletion
- Regarding the personal information held by the Company, if an individual wish to stop using or erase an individualr own information, after confirming that the person who made the request is the person himself/herself, the Company will reasonably
Suspend or delete within the period and scope.
If an individual stop using or delete this information, the Company may not be able to provide the service that meets an individualr request, so the Company ask for an individualr understanding.
In addition, the Company may not be able to respond to requests for suspension of use or deletion of information held based on relevant laws and regulations.
- Contact point for disclosure, etc.
- For the above requests and other inquiries regarding personal information held by the Company, please contact the Company at the following.
RESISTAY Co., Ltd.
THE GATE Karasuma 2F, 78 Manjuji Nakano-cho, Shimogyo-ku, Kyoto-shi, Kyoto, 600-8405, JAPAN
info@resistay.jp
