Flow of Reservation

Vacancy inquiry

Please check room availability .

Application for reservation

Please make a reservation from our website.
Input a necessary item of the reservation form, and apply for your stay. Reservation by phone is also possible.
In case of reservation from phone, please make a payment in advance.

Reservation confirmation mail

We send a reservation confirmation mail to your registered e-mail address.
Please check the details of your reservation.
Please set to receive an e-mail from .
  • If by any chance the e-mail does not reach you within 24 hours, please contact us.
  • If you wish to cancel your reservation after approval of your reservation, cancellation fee will be charged, according to our cancellation policy .

Payments

Please make the payment via our website when you make a reservation.
If you book via phone,please make a payment in advance for completing the reservation process.

Check-in

In order to check in at our RESI STAY loc­ations, all guests need to come to the  Reception counter to complete the check-in process. We will inform the password and how to get to the accommodation at reception counter.
Reception counter opening hours will be from 8:00AM to 20:00PM.

Check-out

Self check-out for all properties.

Cancellation Policy

If you wish to cancel your reservation because of your personal circumstances, the following cancellation charges will be applied depending on the amount of prior notice given.

  • 31days or more prior to accommodation day ・・・ 0%
  • 15 to 30days prior to accommodation day ・・・ 30%
  • 7 to 14days prior to accommodation day ・・・ 50%
  • 3 to 6days prior to accommodation day ・・・ 70%
  • 2 days prior to accommodation day ・・・ 80%
  • 1 day prior to accommodation day, Check-in day No Show ・・・ 100%

The refund after cancellation

The refund is proceeded as follows. Other refund methods cannot be accepted.

  • In case of payment by bank transfer or credit card  ・・・ The adjusted fare will be reimbursed to your account.
    • Depending on the billing cycle of the credit card company, the refund procedure may take up to one or two months.
      We are not able to access policies for individual policies or credit cards.
      Please refer to your credit card company or credit card statement for details.
  • In case of payment by Paypal ・・・ The refund is proceeded to your account according to Paypal Send Money system.

Notes

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